If you are not satisfied with any of the products you received, and wish to exchange one for another, you must notify us by email at firstname.lastname@example.org within 7 days after you receive your shipment. Note, a 15% restocking fee will apply on all returns after 7 days of receipt of product.
Please See Below for contact information.
7 Days Money Back Guarantee
If you are not satisfied with any of the products shipped by Zakia's Morocco, we'll be happy to refund your payment. Just be sure to contact email@example.com within 7 days* after receiving your shipment in order to receive an RMA #.
To receive a full refund for the return of a product, merchandise must be:
2) No visible damage to the packaging nor evidence of tampering or opening. If damage is found to have been caused by the customer, the refund will be voided and the product will be returned at the customer's expense. No refund will be accepted over the 30 days of receipt of shipment.
Zakia's Morocco Return Policies
Our 30-day Satisfaction Guarantee and our 7-day Money Back Guarantee allow you to return any product purchased online within the timeframe of the guarantee. To ensure that your return is processed correctly and that you are properly credited, please follow the instructions below.
Additional Return Information
Processing Time and Notification:
If your shipment arrives at the "ship to" destination and is refused, we will contact you to verify the address and notify you of when a second delivery attempt will be made. If we cannot reach you within one week, your order will be cancelled.
Wrong item or quantity shipped
If we make an error with your order, please notify us right away (within 7 days of receiving your shipment). We will remedy the mistake with the correct product. In the rare circumstance where the product is no longer available, we will help you select an alternative or credit your account.
If we sent you more products than you ordered, please notify firstname.lastname@example.org and return the additional quantity. Please notify us within 7 days or you will be billed for the additional quantity, even if you didn't order it.
Damaged in shipping
If your shipment was damaged in transit, we will gladly send you a replacement. In the unlikely event that an exact replacement is unavailable, we will offer an alternative product with similar features. If you do not want the alternative product, we will gladly give you a refund for your original purchase when we receive the return of your original product. Any product(s) returned must follow our Exchange / Return Policy. Contact email@example.com to proceed.
Zakia's Morocco has the right to refuse or cancel any orders placed for products listed at incorrect price and/or incorrect information, including product availability.